Need to contact Lufthansa customer service? Navigating airline support can be challenging. Whether you’re looking for the 24/7 Lufthansa customer service USA phone number for an urgent booking change or have a question about baggage, this guide provides the contact details you need.
We’ll cover the main Lufthansa customer service number for US-based travelers, as well as other key methods to get the help you need.
📞 Lufthansa Customer Service Number (USA)
For general reservations, re-booking, flight information, and 24/7 support in the United States, the primary Lufthansa customer service USA number is:
- Main U.S. Number: +1-800-645-3880
This line is available 24 hours a day, 7 days a week, making it the best option for immediate or urgent travel needs.
- For hearing-impaired (TRS): You can use the relay service by first dialing 711 and then connecting to the 1-800-645-3880 number.
💬 Other Ways to Contact Lufthansa Customer Service
Phone support isn’t the only option. Depending on your issue, one of these channels may be more effective.
1. Digital Chat Assistant
Lufthansa’s digital “Chat Assistant” (often named ELiA) is available on their website. It can instantly help with common requests like:
- Flight status
- Baggage tracing (this is its main strength)
- Rebooking options
- General travel info
If the chatbot cannot solve your issue, it will often offer to connect you to a live chat agent.
2. Feedback and Customer Relations
If you have non-urgent feedback, a complaint, or a compliment about a past flight, it’s best to use the dedicated “Customer Relations” channels. These are different from the general reservations line.
- Online Form: Lufthansa primarily uses an online feedback form on its website for customer relations.
- Phone (Feedback): You can also try the Customer Relations number at +1 (516) 738-4422. Note that this line is for post-travel feedback, not for urgent bookings.
✈️ Help with Specific Issues
Using the right department from the start can save you a lot of time.
Baggage Issues (Lost or Damaged)
This is a critical part of Lufthansa customer service. For lost or delayed baggage, you must file a report first.
- File Online: The fastest way is to use the online baggage reporting tool on the Lufthansa website.
- Get a Reference Number: Once you file, you will receive a PIR (Property Irregularity Report) Number (e.g., FRALH12345).
- Track Your Bag: You can use this PIR number with the Chat Assistant to get real-time updates on your bag’s status.
If you cannot file online, a specific contact number is often provided on the baggage claim receipt you are given at the airport.
Medical Desk & Special Assistance
If you have questions about flying with a medical condition, needing a wheelchair, or other special assistance, contact the dedicated medical desk.
- Lufthansa Medical Desk (USA): +1-516-279-1768 (Available Monday-Friday, 9:00 AM – 5:00 PM EST).
✨ Tips for a Smoother Experience
- Have Information Ready: Before you call any Lufthansa customer service number, have your 6-digit booking code (PNR) and any Miles & More number ready.
- Use the Right Number: Use the 24/7 1-800-645-3880 number for urgent bookings. Use the online forms or specific feedback numbers for non-urgent, post-flight issues.
- Be Patient: Call volumes can be high. Try calling at off-peak times, such as very early in the morning, for a shorter wait.
Call Now: +1-888-420-0398